Sanctuary Housing Emergency Repairs: What You Need To Know

If you’re a tenant of Sanctuary Housing and are facing an emergency repair situation, it’s important to understand your rights and the steps you can take to ensure that your home is safe and livable. Here’s a guide to help you navigate the process of getting emergency repairs done quickly and efficiently.

Before you can contact Sanctuary Housing for emergency repairs, it’s important to understand what qualifies as an emergency. Here are some situations that are considered emergencies:

• A gas leak
• A broken window that leaves your home unsecured
• A blocked or overflowing toilet
• A burst pipe or major leak
• A serious electrical fault
• A major roof leak or damage
• A broken boiler or heating system in winter
• A serious structural issue that threatens the safety of your home

If you’re facing an emergency repair situation, it’s important to report it to Sanctuary Housing as soon as possible. Here are the steps you can take:

1. Contact Sanctuary Housing’s emergency repair line at 0800 916 1522 (24 hours a day, 7 days a week).
2. Explain the situation and provide any necessary details, such as your address and contact information.
3. Wait for a response from Sanctuary Housing, who will confirm the details of the repair and give you an estimated time for when it will be completed.
4. If the repair is not completed within the given timeframe, follow up with Sanctuary Housing to ensure that it is completed as soon as possible.

When you report an emergency repair to Sanctuary Housing, you can expect the following:

• A prompt response to your call, usually within 2-4 hours.
• An assessment of the situation to determine the extent of the repair needed.
• An estimated timeframe for when the repair will be completed.
• Regular updates on the progress of the repair.
• A follow-up inspection to ensure that the repair has been completed to a satisfactory standard.

What if I Can’t Get Through to Sanctuary Housing’s Emergency Repair Line?

If you can’t get through to Sanctuary Housing’s emergency repair line, try calling your local council’s emergency housing line instead.

What if I’m Not Satisfied with the Quality of the Repair?

If you’re not satisfied with the quality of the repair, you can contact Sanctuary Housing to request that it be redone. If this doesn’t resolve the issue, you can file a complaint with Sanctuary Housing’s complaints team.

What if I Can’t Afford to Pay for the Repair?

If you’re unable to pay for the repair, you may be eligible for financial assistance from Sanctuary Housing or your local council. Contact them for more information.

What if the Emergency Repair is Not Completed on Time?

If the emergency repair is not completed within the given timeframe, follow up with Sanctuary Housing to ensure that it is completed as soon as possible.

What if I’m Facing Other Housing Issues?

If you’re facing other housing issues, such as rent arrears or eviction, contact Sanctuary Housing or your local council for assistance.

Sanctuary Housing provides prompt and efficient emergency repair services to its tenants, ensuring that their homes are safe and livable.

• Keep a record of all communications with Sanctuary Housing regarding emergency repairs.
• Take photos of any damage or issues that need to be repaired.
• Follow up with Sanctuary Housing regularly to ensure that the repair is completed on time.
• Be proactive in reporting any emergency repair situations as soon as they arise.

If you’re facing an emergency repair situation as a tenant of Sanctuary Housing, it’s important to report it promptly and follow up regularly to ensure that the repair is completed as soon as possible. Keep records of all communications and be proactive in reporting any issues that arise. With the help of Sanctuary Housing, you can ensure that your home is safe and livable.